Privacy Policy
Last Updated: August 17, 2026
At Rugsvera, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with third parties.
By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with Rugsvera, we may collect certain information, including:
Personal Information
Depending on how you use our website, we may collect:
Full name
Billing and shipping address
Email address
Phone number
Account login information
Order and purchase history
Product preferences and related information
Information you provide when contacting our customer support
Payment Information
When you make a purchase, payment-related information may be processed by our payment service providers.
Rugsvera does not need to store your complete credit/debit card number, CVV, PIN, or other sensitive payment credentials on our website. Payment information may be handled directly by the applicable payment gateway or financial service provider according to its own privacy and security policies.
2. How We Use Your Information
We may use the information we collect for the following purposes:
To process and fulfill your orders
To provide products and services you have requested
To process payments and verify transactions
To arrange shipping and delivery
To communicate with you regarding your orders
To provide customer support
To respond to questions, requests, or complaints
To manage your account on our website
To improve our products, services, website, and customer experience
To detect and prevent fraudulent or unauthorized transactions
To maintain the security of our website
To comply with applicable laws and legal obligations
To send promotional emails, offers, discounts, or product updates where you have provided appropriate consent or where otherwise permitted by applicable law
3. Order and Delivery Information
When you place an order with Rugsvera, we use the information you provide to process and deliver your purchase.
This may include sharing necessary information such as your name, phone number, shipping address, order details, and delivery instructions with shipping companies, logistics providers, and other service providers involved in fulfilling your order.
Only information reasonably necessary to complete the relevant service will be shared.
4. Payment Processing
Payments made through our website may be processed by third-party payment providers.
These payment providers may collect and process payment information in accordance with their own terms and privacy policies.
Rugsvera does not control the privacy practices of third-party payment providers and recommends that customers review the privacy policies of the applicable payment service before completing a transaction.
5. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted third-party service providers when reasonably necessary to operate our business and provide our services.
These may include:
Payment processing providers
Shipping and delivery companies
Website hosting and technical service providers
Website maintenance and support providers
Email and communication service providers
Analytics and website performance services
Fraud prevention and security services
Marketing and advertising service providers, where applicable
Such service providers may only receive information that is reasonably necessary to perform the services they provide to us.
6. Legal Requirements
We may disclose your personal information when we believe that such disclosure is necessary to:
Comply with applicable laws or regulations
Respond to a valid legal request, court order, subpoena, or other legal process
Protect the rights, property, or safety of Rugsvera, our customers, or others
Investigate fraud, security issues, or other unlawful activities
Enforce our Terms and Conditions or other applicable policies
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
Remember items in your shopping cart
Keep you signed in to your account
Remember certain website preferences
Understand how visitors use our website
Improve website performance
Provide relevant marketing or advertising where applicable
Help maintain website security
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website, including shopping cart, checkout, login, or other features.
8. Website Analytics
We may use analytics and similar technologies to understand how visitors interact with our website.
This information may include pages visited, device type, browser information, approximate location, referral source, and other technical information.
Analytics information is generally used in an aggregated or statistical manner to improve our website, products, and services.
9. Marketing Communications
If you subscribe to our promotional communications or otherwise provide appropriate consent, we may send you information about:
New products
Special offers
Discounts
Seasonal promotions
Product updates
Rugsvera news and announcements
You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us.
Transactional communications, such as order confirmations, payment notifications, shipping updates, and important account-related messages, may still be sent when necessary to provide the services you have requested.
10. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
You are also responsible for keeping your account login credentials confidential and should not share your password with anyone.
11. International Customers and Data Transfers
Rugsvera may serve customers located in different countries.
Where necessary to process and fulfill an order, your information may be transferred to or processed in countries other than the country in which you are located, including countries where our service providers or business partners operate.
We take reasonable steps to ensure that personal information is handled appropriately and securely in accordance with applicable laws.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Processing and maintaining your orders
Maintaining business and transaction records
Providing customer support
Resolving disputes
Preventing fraud
Complying with legal, tax, accounting, and regulatory requirements
When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.
13. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your personal information is used
To make a privacy-related request, please contact us using the contact details provided below.
We may need to verify your identity before processing certain requests.
14. Children’s Privacy
Rugsvera’s website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate parental or guardian involvement.
We do not knowingly collect personal information from children for the purpose of independent purchases.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites, services, social media platforms, payment providers, shipping services, or other external websites.
Rugsvera is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
Any updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we handle your information.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Rugsvera
Email: support@rugsvera.com
Website: Rugsvera.com
We will make reasonable efforts to respond to privacy-related requests within an appropriate period.
Rugsvera
Handcrafted Rugs & Carpets