Terms & Conditions
Last Updated: August 17, 2026
Welcome to Rugsvera. These Terms & Conditions govern your use of the Rugsvera website and your purchase of products from us.
By accessing or using our website, placing an order, or purchasing any product from Rugsvera, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Rugsvera
Rugsvera is an online store offering rugs, carpets, and related home décor products.
Throughout these Terms & Conditions, the terms “Rugsvera,” “we,” “us,” and “our” refer to Rugsvera.
The terms “you,” “your,” and “customer” refer to the person accessing our website or purchasing products from us.
2. Use of Our Website
You agree to use the Rugsvera website only for lawful purposes.
You must not:
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Use the website for fraudulent or unlawful activities
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Attempt to gain unauthorized access to our website or systems
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Copy, reproduce, modify, or distribute our website content without permission
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Interfere with the security or proper functioning of the website
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Use automated systems to collect information from our website without our permission
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Provide false, misleading, or inaccurate information when placing an order
We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, and other product information displayed on our website are accurate.
However, because many of our products may be handmade or artisan-produced, there may be slight variations in:
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Color
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Pattern
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Texture
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Size
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Shape
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Finish
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Appearance
Such variations may occur due to handmade production, natural materials, lighting, photography, screen settings, and the individual characteristics of each product.
Minor variations that do not materially affect the quality or usability of a product will not generally be considered defects.
4. Product Availability
All products displayed on the website are subject to availability.
We reserve the right to:
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Limit the quantity of products available for purchase
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Discontinue products
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Modify product specifications
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Remove products from the website
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Refuse or cancel an order where necessary
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include a refund of the amount paid for the unavailable product.
5. Prices
Product prices are displayed on the website and may be shown in the applicable currency selected or supported by the website.
Prices may change at any time without prior notice.
The price applicable to your order will generally be the price displayed at the time the order is placed, unless an obvious pricing error has occurred.
Taxes and Duties
Depending on the destination and applicable laws, additional taxes, customs duties, import charges, or other fees may apply to international orders.
Unless specifically stated otherwise at checkout, such charges may be the responsibility of the customer.
Customers purchasing from outside India are responsible for understanding and complying with applicable import regulations and charges in their country.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email or other communication.
An order confirmation does not necessarily guarantee that the order will be fulfilled if there is an issue with:
We reserve the right to cancel or refuse an order when reasonably necessary.
If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund policy.
7. Customer Information
You are responsible for providing accurate and complete information when placing an order.
This includes:
Rugsvera is not responsible for delays, failed deliveries, additional charges, or returned shipments caused by incorrect or incomplete information provided by the customer.
8. Payment
Payment must be successfully completed through the payment methods available on our website before an order can be processed, unless an alternative payment arrangement has been specifically offered by Rugsvera.
We may use third-party payment providers to process transactions.
Rugsvera does not control the independent policies, systems, or availability of third-party payment providers.
If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or place the order on hold until the payment issue is resolved.
9. Shipping and Delivery
We will make reasonable efforts to process and dispatch orders within the estimated processing and delivery time displayed on our website or communicated to you.
Delivery times are estimates and are not guaranteed unless specifically stated otherwise.
Delivery may be affected by circumstances beyond our reasonable control, including:
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Courier delays
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Weather conditions
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Customs clearance
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Public holidays
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Strikes
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Transportation disruptions
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Incorrect delivery information
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Government restrictions
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Other unforeseen circumstances
Once an order has been handed over to the shipping provider, delivery may be subject to the shipping provider’s terms and procedures.
10. International Orders
Rugsvera may accept orders from customers located outside India.
International customers acknowledge that:
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Delivery times may vary by country
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Customs clearance may cause delays
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Import duties or taxes may apply
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Customs documentation may be required
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Local laws and import restrictions may apply
Any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country may be the responsibility of the customer unless explicitly stated otherwise at checkout.
11. Order Cancellation
If you wish to cancel an order, you should contact Rugsvera as soon as possible after placing the order.
Cancellation may not be possible once the order has been processed, packed, customized, or shipped.
If an order can be cancelled, any refund will be processed according to our applicable Refund and Cancellation Policy.
Customized, personalized, made-to-order, or specially prepared products may have different cancellation conditions.
12. Returns and Exchanges
Returns and exchanges are subject to our applicable return policy.
Before returning a product, customers should contact Rugsvera and obtain return instructions where required.
Products may need to meet certain conditions to qualify for a return, including that the product:
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Has not been used
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Is in its original condition
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Is not damaged by the customer
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Includes applicable original packaging or documentation
Certain products may not be eligible for return due to their nature, including customized, personalized, made-to-order, or specially prepared products, except where required by applicable law.
13. Damaged or Incorrect Products
If you receive a product that appears damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.
We may request photographs, videos, order information, packaging details, or other information to investigate the issue.
Depending on the circumstances, we may offer an appropriate solution, which may include:
The final resolution will depend on the nature of the issue and applicable laws.
14. Handmade and Natural Product Variations
Some Rugsvera products may be handmade or made using natural materials.
As a result, no two products may be exactly identical.
Differences in texture, weave, color variation, pattern alignment, or minor dimensional differences may be natural characteristics of handmade products.
These characteristics are not necessarily considered defects.
15. Promotions and Discounts
From time to time, Rugsvera may offer promotional discounts, coupons, sales, or other offers.
Promotional offers may be subject to additional conditions, including:
Promotions cannot be combined unless specifically stated.
Rugsvera reserves the right to modify or withdraw promotions at any time, subject to applicable law.
16. Intellectual Property
All content appearing on the Rugsvera website, including but not limited to:
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Logos
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Brand names
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Product photographs
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Product descriptions
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Graphics
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Website design
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Text
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Videos
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Icons
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Images
is owned by or licensed to Rugsvera and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.
17. User Reviews and Content
If you submit a product review, photograph, testimonial, comment, or other content to Rugsvera, you agree that the content:
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Is truthful and not misleading
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Does not violate the rights of another person
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Does not contain unlawful, offensive, abusive, or defamatory material
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Does not contain malicious software or harmful code
By submitting content to us, you grant Rugsvera permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms & Conditions or applicable laws.
18. Third-Party Services
Our website may use third-party services such as payment providers, shipping companies, analytics services, hosting providers, marketing platforms, or other technology providers.
Your use of third-party services may also be subject to the terms and policies of those providers.
Rugsvera is not responsible for the independent acts, omissions, policies, or service interruptions of third-party providers.
19. Website Availability
We aim to keep the Rugsvera website available and functioning properly, but we do not guarantee that the website will always be:
The website may occasionally be unavailable due to maintenance, updates, technical problems, or circumstances beyond our reasonable control.
20. Limitation of Liability
To the extent permitted by applicable law, Rugsvera will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.
Nothing in these Terms & Conditions affects any statutory consumer rights that cannot legally be excluded.
21. Force Majeure
Rugsvera will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include:
22. Privacy
Your use of the Rugsvera website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Please review our Privacy Policy before using the website or placing an order.
23. Changes to These Terms
Rugsvera may update or modify these Terms & Conditions from time to time.
Updated Terms & Conditions will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of the Rugsvera website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection and other mandatory legal requirements.
25. Contact Us
If you have any questions regarding these Terms & Conditions, your order, or any of our policies, please contact us.
Rugsvera
Email: support@rugsvera.com
Website: Rugsvera.com
Rugsvera
Handcrafted Rugs & Carpets
